Non-voice Service Desk Support with French/ Portuguese and English - Shared Service Centre

Manpower Bulgaria provides a range of staffing solutions, engagement and consulting services World Wide.


Non-voice Service Desk Support with French/ Portuguese and English - Shared Service Centre


WHAT WE OFFER:

• Excellent salary;
• Multisport card or Cool Fit card;
• Additional health insurance;
• Trainings;
• Working on flexible shifts (24/7).

REQUIREMENTS:

• High Profiency in French or Portuguese- C1;
• Proficiency in English- B2;
• Hands-on experience in using a variety of communication channels such as email, live chat, Facebook etc.;
• Excellent customer service mindset and attitude to follow through and respond to problems/requests proactively and effectively;
• Attention to detail. You are a self-motivated and independent fast learner.

RESPONSIBILITIES:

• Handle requests from customers, as well as internal departments & other stakeholders;
• Handle customer's initial verification by considering, requesting and processing verification documents;
• Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;
• Work from the office;
• Provide support to management and take ownership to drive process and service enhancement.

Manpower Group is a world leader in the staffing industry, providing workforce management services and solutions to customers.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service