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Technical Customer Service Agent with English and Italian

ID: 2833
Локация: Варна
Вид заетост: Permanent
Кратко описание

Manpower Inc. is a world leader in the staffing industry, providing workforce management services and solutions to customers through around 3,100 offices in more than 83 countries. Manpower also provides a range of staffing solutions, engagement, and consulting services worldwide.

Кандидатствайте Назад

Currently we offer the opportunity to join the team of Our Client, a successful international company, and grow up with them on the position:


Technical Customer Service Agent

with  English  and  Italian  


What You’ll Be Doing:

  • Log, categorise and prioritise customer tickets in line with documented required standards
  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and call-backs in a timely manner, in accordance with current procedures
  • Learn about the project and client specifics and processes
  • Conduct initial diagnosis of faults
  • Where you are unable to resolve a ticket yourself, you will escalate this to the relevant team.
  • You will also have strong communication skills and good attention to detail, ensuring that all information entered into the system is accurate and handled in line with company procedures.


Skills and Experience Required:

  • Master/Bachelor -  technical degree  preferred
  • Work experience in a related role
  • Technical background
  • Strong problem solving, teamwork, and time management skills
  • Highly customer-focused, analytical thinker who can quickly assess and identify customer needs
  • Initiative for continued learning and willingness to accept new challenges
  • Strong  English  and  Italian  proficiency

The Company Offers:

  • You end up in a strongly growing international company with growth potential
  • An interesting job providing you with the opportunity to use foreign languages in everyday communication.
  • An opportunity to gain wide experience in analyzing and solving of different cases
  • Wonderful office in a new modern business building in a close-to-center area.
  • An attractive remuneration based on your skills and achievements
  • We offer you a full-time (Monday to Friday)  
  • A very open friendly culture

This is a fantastic opportunity to within a unique company.  Please send us your CV in English for immediate consideration!

Thank you!


Confidentiality is guaranteed. Only short list candidates will be contacted back.

Manpower Bulgaria is a licensed staff recruitment intermediary (License № 2033/20.04.2016г.)

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